Terms & Conditions

transcribez lets you upload audio or video and receive AI-generated transcripts with speaker labels and timestamps, which you can edit, translate, and export. Features may change, improve, or be discontinued over time.

You must be at least 18 years old to use the Service. You are responsible for the accuracy of your account details and for keeping your login credentials secure. You are responsible for all activity under your account.

• New accounts receive 30 free trial minutes, valid for 14 days, no payment required. The trial ends when the 30 minutes are used or after 14 days, whichever comes first, and is not renewed.
• The Starter plan is KES 1,500 per month and includes 600 audio minutes.
• Payments are processed by Paystack. You can pay by M-Pesa (a one-off charge you renew manually each cycle) or by card (which renews automatically until cancelled).
• Minutes are pooled: each payment adds minutes to your balance and extends your access period. Your minute balance remains valid until your plan's end date, after which any unused minutes expire.
• Prices may change. We will give reasonable notice of price changes before they take effect.

You may cancel at any time. For card subscriptions, cancel before your next renewal date to avoid being charged for the following cycle; you retain access until the end of the period already paid for. M-Pesa charges are one-off and are not auto-renewed. Except where required by law, payments are non-refundable.

You retain all ownership of the content you upload and the transcripts you generate. You grant us a limited licence to process, store, and transmit your content only as needed to provide the Service to you. You represent that you own or have the necessary rights and consents to upload your content and to have it transcribed, and that doing so does not violate any law or third-party rights.

You agree not to use the Service to:

• Upload content you do not have the right to use, or that infringes others' rights.
• Process unlawful, harmful, or abusive material.
• Attempt to disrupt, reverse-engineer, or gain unauthorised access to the Service.
• Resell or misuse the Service in violation of these Terms.

Transcripts are generated by automated speech and language AI and may contain errors. The Service is provided for convenience and should not be solely relied upon for legal, medical, financial, or other critical decisions without independent verification. The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied.

The transcribez name, software, design, and underlying technology are owned by us and protected by applicable laws. These Terms do not grant you any right to our trademarks or proprietary materials except as necessary to use the Service.

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may suspend the Service for maintenance, security, or factors beyond our reasonable control.

To the maximum extent permitted by law, transcribez shall not be liable for any indirect, incidental, or consequential damages, or for loss of data, profits, or goodwill, arising from your use of the Service. Our total liability for any claim shall not exceed the amount you paid us in the three months preceding the claim.

You agree to indemnify and hold transcribez harmless from any claims, damages, or expenses arising from your content or your breach of these Terms.

We may suspend or terminate your access if you breach these Terms or use the Service unlawfully. You may stop using the Service and close your account at any time.

These Terms are governed by the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kenya.

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms? Email support@transcribez.xyz.